If you are not happy with your purchase, due to faulty goods, you can return it for a refund or a purchase of another item or one of the same. All returns and exchanges must be made within 30 days of purchase and must be accompanied by a your order number from your purchase. Please note there may be a 10% re-stocking fee on goods not being exchanged. To return or exchange an item, please send an email request to: All items should then be returned to: Rob Buchanan MEND Director PO Box 94,KeriKeri,New Zealand Credits will be applied to your credit card account